Manager - Black Belt - KPO/BPO

Manager Black Belt

Job Responsibility :

Location : Gurgaon

Shift : UK Shift

Looking at candidates from KPO/BPO Only

- Implementing Business Process Management Systems (BPMS) for newly Transitioned processes

- Build and drive CI and Transformation roadmaps, aligned to customer priorities

- Drive Customer governance on CI, leading to high NPS

- Drive Productivity Initiatives

- Individually complete 2-3 high impact projects per year per corporate guidelines.

- Build LSS DNA culture - Drive and Track Quality DNA - training, testing & certification

- Coaching and Mentoring Process Owners and Team Members in Lean and Six Sigma

- Best practice sharing & implementation

Team handling experience required.