Manager - Back End Operations - Non Voice - BPO

BACK END OPERATIONS - NON VOICE ONLY

Your role will involve:

- Motivates and coaches to achieve and maintain KPI targets and reach their full potential through continuous monitoring, assessment and feedback while maintaining complete documentation of discussion and actions.

- Proactively raises issues which may adversely impact the team's performance with the Support Manager

- Consistently and effectively reports on teams- challenges & successes by looking at and reporting trends and suggesting appropriate actions to support findings and goals (KPIs)

- Ensure disciplinary discussions and actions for front-line employees occur in transparent, accurate and timely manner

- Finds creative solutions to effectively address queries and concerns

- Demonstrates a positive attitude, leads and facilitates change and models professionalism in all contacts

- Adheres to, supports and administers the company policies and procedures as defined

- Participates in cross-functional communications and meetings to support the specified domain and to support other domains

- Maintains personnel records and other documentation as identified and requested

- Communication is executed efficiently and effectively at appropriate standards

- Supports and assists with hiring and training as requested

- Performs additional duties as required

Salary Range: 4 - 12 LPA