Designation : Manager- Assurance

Client : Big 4 MNC

Job Location : Cochin, Kerala

Qualification : CA

The Operations Manager should have prior experience in Audit domain and should have proven experience in service delivery, re-engineering procedures, people management, process excellence and handling stakeholder relationships in a shared services organization.

Broadly, the person is expected to:

- Be responsible for day to day operations to ensure error free Audit service delivery (refer Operations R&R below)

- Engage with stakeholders to influence & define policy, procedures, or systems

- Focus on talent development to take GDC up the value chain

- Provide thought leadership by researching world-wide trends & implementing industry best practices

- Contribute to strategic initiatives to further GDC’s growth plans

- Work with Quality teams and Secondees to implement QMS and re-engineer existing process

- All other duties as assigned

Responsible for:

- Responsible for deliverables, quality, process efficiency and process improvements

- Interact with Secondee for clarification, review, process improvement, escalation of process related issues etc

- Participate in ET/process champion calls as and when required

- Plan and organize the work flow on daily basis and optimal team utilization

- Perform quality review as and when required.

- Minimize OT hours by proper planning and reallocating the work among different group.

- Provide regular update regarding process, policies, etc to team members

- Ensure training manuals/ templates are up to date and all process changes are recorded in FAQ/GGAP as required

- Regular meeting with other Managers for planning the work flow, specific ET requirement, process consistencies, process improvement etc

- Regular meeting with Team leads/AM’s and solve the issues related to process, people etc or escalate to management

- Responsible for appraisal process, ensure it is timely completed and proper feedback is given to team members

- Organizing refresher training's based on feedback from TL/AM, quality etc

- Keep the attrition to minimal and motivation at maximum.

- Participate and coordinate with different departments for hiring

- Coordinate and ensure process training and soft skill training is organized timely for new hires

- Providing important information to reporting authority to analyze and improve utilization, quality, efficiency etc.

Educational Requirements : Qualified CA

Experience Requirements:

- Minimum 9 years of experience including 5-6 years of post qualification experience

- Experience with Big 4/leading Audit firms or their shared service center

- Proven People Management skills (Will be required to manage 100+ employees indirectly)

- Solution design & project management skills

Competencies:

- A high-energy, independent decision maker with ability to manage priorities & conflicts

- Strong communication abilities, with excellent written and verbal English skills.

- Excellent problem solving skills with good planning and organizing skill

- Strong influencing, negotiation, collaboration, and relationship building skills

- Ability to be hands on - get to details as and when required

- Ability to lead change by effectively building commitment and winning support for initiatives

- Should be willing to stretch in terms of working hours based on the business needs including working on weekends during peak season

Siby

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