Snr Consultant at Globalhunt India Pvt Ltd
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Manager/AGM - Customer Lifecycle Management - Telecom (9-15 yrs)
Urgent Opening in Leading Telecom Operator for the position of Usage and Retention, Manager/GM
Position: Usage and Retention
Designation: Manager/GM
CTC: upto 26 Lacs
Experience: 9-15 years
Location: Hyderabad
Job Descriptions:
This position is responsible for monitoring & managing execution of U&R activities through CS work-force for the designated State.
Key Responsibilities
Plan, monitor & manage execution of usage & retention activities devised by marketing team through CS work-force (at Centers& Regional Contact Center)
Prepare execution plan and ensure front-line agents readiness through relevant training
Liaise with local marketing teams to understand & plan requirements for execution of U&R activities
Monitor & track execution efficiency and effectiveness
Track performance against objectives for U&R activities
Collate feedback and inputs from front-line agents for performance improvement
Collaborate with Sales and Marketing for the success of U&R programs
For further details call Harsha at 8697317405 or apply asap
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