Core Purpose of The Job:

- To understand customer needs and pain points and hence define the product working with cross functional teams.

- To Identify the metrics for the product and the business to rigorously measure and improve them.

Areas of Responsibility:

- Oversee and manage the product on daily basis.

- Continuously tracking and monitoring the competition and preparing benchmark report on the same.

- Collaborate with usability and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs/schedules versus customer benefits.

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Define and conduct market research to gain better understanding about user behaviour and competition. Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action.

- Engage in defining a strategic creative direction for product and marketing communication.

- Provide analytics based insights to help marketing team optimize marketing spends.

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.

- Work with various support teams to manage operational issues such as fulfilment, external partner relationships, legal and other compliances.

- Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.

Success Indicators:

- Maximization of revenue.

- High customer satisfaction levels.

- Successful launch of best-in-class products and customer centric features.

- Accurate forecasting of product demand and collaboration with the contracting for optimal procurement.

- High overall engagement of the team.

Educational Qualifications:

- Bachelors in Engineering/IT (preferably Computer Science).from top institutes are also encouraged to apply. MBA preferred but not mandatory.

Relevant Experience:

- Some Web Product experience / Mobile Product Experience.

- Experience with a start-up is preferred.

- Past experience in an internet company or in product management roles is a great plus.

- A high level of interest and passion for consumer internet world is a necessary criterion.

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