Makaan.com - Senior Manager - Customer Service

- The candidate is responsible for improving the customer service processes

- Ensure that all client queries/complaints are resolved with-in defined TAT ensuring the highest client satisfaction

- At time, required to talk to clients, whose queries can't be answered by his/her team members

- Keep an open eye for any query/complaint posted by any client anywhere on the web

- Train and teach team about customer service and communicating with clients

- Maintain relevant data and share related MIS with senior management on regular basis