Job Title : Manager - Member Experiences

Sub-Function : New Products

Grade : 7

Location : Mumbai Corporate Office, Worli

Reports To (Title) :

Functionally : Chief - Special Projects

Administratively : Chief - Special Projects

Superior's Superior (Title) :

Functionally :MD & CEO

Administratively : MD & CEO

Job Purpose :

- Exploring, creating and coordinating unique Member Holiday / in-city Experiences based on member insights including management of necessary digital and marketing communications, pricing, offer design, managing alliances and all related coordination with a view to meet and exceed the revenue targets

Company Overview :

- Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand - Club Mahindra Holidays, today has a fast growing customer base of over 194,000 members and 45 beautiful resorts at some of the most exotic locations in India and abroad.

- Over the last decade, MHRIL has established itself as a market leader in the family holiday business. The company has followed a two pronged strategy - rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction.

- All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength.

- MHRIL also has a strong network of sales teams spread across length and breadth of India and abroad for acquisition of newer members. The two customer facing business units are centrally supported by corporate enablers to provide its members with world class hospitality and memorable holiday experiences.

Accountabilities :

- Explore, innovate and create unique Member Holiday / in-city Experiences for our existing members based on member insights to meet and exceed the revenue targets while optimizing costs

- Develop & execute digital and marketing campaigns, Videos & Visuals and creation / execution of marketing communications for our member experience offerings

- Constantly explore and establish alliance partners for offering unique holiday / in-city experiences to our existing members including end to end coordination to ensure member expectations are met at all times

- Constantly evaluate various proposals, negotiate with travel partners and enter into strategic alliances with a view to offer unique holiday / in-city experiences at the best prices for our members

- Develop and maintain strong relationships with key online Travel Agents and Corporates and other holiday & tourism partners

- Conceptualizing, driving and executing segment-based member / prospect experience offerings / activities to meet the Brand promise at all times

Interfaces :

Internal Persons :

Legal for T&Cs & Legal Issues

Marketing for Various Activities, Updates & for Seeking Support as necessary

External Persons / Organizations :

- Event Management Agencies for Planning & Execution & Campaign Management

- Alliance Partners for Planning & Execution

- Travel / Tour Agents for Planning & Execution

Other Skills :

- Packaged Tour Development Experience

- Strong Marketing and Digital Knowledge and Exposure

- Excellent Communications Skills

- Strong Results Orientation and Execution Excellence

- High Energy and Passion

- Strong Coordination Expertise

- Innovation and Creativity

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