Maersk - Manager - Process Excellence

Manager, Process Excellence (Mumbai, Chennai)

Principal Accountabilities:

- Identify key opportunity areas in operations and driving improvement initiatives (Process Improvement/ Transformation/Automation projects) to attain process excellence and productivity targets

- Improving and Optimizing key metric like Utilization and Defects etc in collaboration with Operations & Technology teams

- Established measurement system for the aligned business by designing metrics, measurement system implementation and score card, reporting etc.

- Black Belt projects on Workflows, Repeat Calls, Edits, Defects reduction (in line with Business priorities)

- Analytics on Tasks, Defects, Utilization, Absenteeism & Workflows. Drive implementation of QTP automation to create capacity

- Pilot audit process and evaluate applicability across BUs and also support in establishing Productivity & Quality Metrics across Benefits at an individual level

- Work with business to identify and implement opportunities for efficiency improvement by automating processes and support new Metric Enablers tool to measure effort hours.

Skills, Knowledge & Abilities

- Post Graduate, Master Black Belt with 8 to 12 years of BPO and/or Manufacturing Industry work experience is desirable.

- It is mandatory to posses 5 years of experience post certification.

- Should have strong understanding of how process excellence can be used to meet business needs. Hands on experience in Standard Work will be an advantage.

- Strong change management and mentoring skills

- Hands on experience in managing Standard Work will certainly be an added advantage.

- Fluency in communication definitely a must.