Maersk Line - Process Manager - Supply Chain Management

- Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain

- Overall Delivery of Services to exceed expectation resulting in Customer Delight

- Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.

- Manage the overall Implementation of BCP Framework and help perform BCP mock drills.

- Operational Excellence (OPEX) as a way of life in Execution.

- Work with CSO Managers, Area CS Manager, Global Account Directors and Global Program Directors to ensure KPI's are met consistently.

- Work closely with the migration team in taking on the newly migrated task and to establish KPIs for new business off shored.

- Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency

- Develop and sustain effective Business relationships with customers in order to build a strong sense of confidence in customers

- Develop and maintain tools for monitoring performance & deliverable of processes.

- Support / Coach / Encourage and motivate team members for better performance and personal growth.