Position Title : P2P BPO - Manager

Reports to Head - Business Process Owner & Solution Design-P2P

Location : MAA

Job grade : JL3 / JL4

Supervises :

- Supervisor & Associate level Team members in future)

Job overview (purpose/ summary) :

An integral part of the job is to be responsible for process ownership of processes pertaining to Procure to Pay like :

- End to End processes and Activities impacting Procure to Pay - Right from PO creation to Payment of Vendor invoices (For Marine / Terminal Expenses, Inter-modal Expenses and Ship Management)

- Proactive and effective in engaging the operations community across various levels in HQ, LOC's and Country Clusters.

- Accountable for process designing / solutioning, defining IT requirements viz systems / applications of asset management processes.

- Accountable for Master Data management for Vendors

- Accountable for Travel & Expense Management Solution

Key Responsibilities :

- Will be the Global Business Process Owner for P2P Process. Responsible to establish a Global standard process across all Locs, Country cluster

- Drives implementation of strategic initiatives with HQ, LOC/Cluster and GSC teams.

- Provides input and designs solutions based on voice of customer (voc) / voice of process (vop) and best practices observed.

- Responsible for process designing / solutioning and maintain a process library (documents / SOP's and ARIS / Visio Maps).

- Responsible for defining key performance indicators (KPIs) / establishing targets within the processes and reviewing performance at agreed intervals.

- Determine and translate compliance needs (process & legal) into the processes for seamless execution.

- Continuously scan the external / internal environment to benchmark, adopt best practices & generate transformation initiatives.

- Drive continuous improvements / iterations on process landscape to deliver a capable, stable meaningful business process that supports the business agenda.

- Define IT business requirements and related changes that support process solutions.

- Facilitate IT implementation across the process landscape.

Responsible for collaborating proactively / effectively with PEX partners, HQ, LOC/Cluster and GSC organisation in :

- Driving down total cost / transaction via P2P processes.

- Driving further elimination / simplification / automation and/or offshoring of the Cost Management processes.

- Providing support to the execution teams (LOC/Cluster and GSC) viz process related queries.

- Driving implementation of strategic / tactical initiatives.

- Defines and articulates contingency plans viz P2P processes in consultation with the execution teams (LOC/Cluster and GSC).

- Seamless integration of P2P function viz. Upstream procurement and downstream Accounting team

Primary Stakeholders (Internal) :

- HQ Operations Team

- LOC and Cluster Operations Functional Managers

- GSC process execution / transformation peer group community

- MLIT organisation

Key Measures :

- Vendor Payment timeliness

- Straight Through Processing

- Workflow TAT

- Efficiency gains

- Improve E2E process capability.

- Customer Satisfaction Score (external)

- Total cost / transaction viz Cost Management processes

Skills required :

- Thorough E2E understanding of Liner Operations & Inter-modal processes including technology interface

- Transformation mindset

- Change management skills

- Creative thinking and persuasive mindset

- Good communication skills

- Cross-cultural understanding

- Conflict resolution skill.

- Team player

- Lives the cultural amplifiers of Focus, Simplicity and Teamwork

Education required : UG/PG Commerce

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