Education & Experience

- Graduate/Post Graduate degree from university with a degree in logistics and/or business administration

- Minimum 10 years relevant experience of BPO, logistics or shipping with minimum of 5 years in a leadership position

- Experience working in a global business environment, including cultural aspects

- Proven stakeholder management experience and exposure to senior leadership

Key Skills:

- Passionate about driving a customer experience and client centricity

- A strong desire for continuous improvement and discipline of self-learning

- Excellent command of spoken and written English.

- Good communication & interpersonal skill and should be able to build good working relationship.

- Proven strong eye for detail on reports and ensures data integrity.

- Leadership skills, be able to lead, motivate and engage the team members.

- Outstanding stakeholder management skills and experience, including virtual relationship management.

- Capacity to handle change, stays open to different ideas and support for positive change

- Good exposure about Supply Chain Management and/or Forwarding and the Shipping Industry,

- Project management exposure/experience

Key measures:

Efficiencies & Productivity

Work Station Utilization

SLA Compliance

Net Promoter Score

Transactional Cost

Kaizen & PDSA

FTE Growth

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