Maersk - Customer Service Role - Back to Work - Returning Women Professionals (4-10 yrs)  The B2W consultant will be responsible for driving the quality parameters adoption and implementation across the CS organization through an effective communication and change management plan.  We are looking for high-calibre women professionals to join our India organization on short-term assignments for 6 months. This opportunity is for women who are on a career break for past 6 months or more.  We Offer: An excellent opportunity, where you will join in one of the high impact projects in our commercial functions. You will not only gain knowledge into various aspects of business but will also be exposed to the best practices as well as management reporting, analytics and planning skills.  You will also acquire the most updated and relevant supply chain insights and an extensive understanding in customers and the market. This will provide you with the expert knowledge needed for further career development in Logistics field.  Maersk Line will provide live business projects requiring approximately 600 hours of engagement spread over 6 months on a flexi time basis. These assignments are short-term and aimed at developing alternative talent pools.   Maersk will evaluate the B2W professionals for full time job opportunities within the Group at the end of the project. However, the placement is not guaranteed.  Key Responsibilities:  - Driving the customer quality mindset in the organization by conducting quality briefings, trainings, sending mailers and other creative ways to drive customer centricity.   - Drive a - Customer First- culture in the organization through workshop, coachings, trainings and other activities to engrain the culture.   - Listen and evaluate customer service calls and identify areas of improvement for coaching by Team Leaders.   - Call calibrations along with the team leaders and regional managers.   - Publish quality and coaching reports for the Regional managers.   - As required, partner with external vendors/stakeholders to ensure teams are engaged and effectively utilizing the best tools available.  - Independently gather, analyze and prepare data from external market relevant to best practices in quality assurance   Who we are looking for:  An ideal candidate for this role would be someone, who has worked as Quality Manager or Customer Experience Manager, regardless of the Industry. If you think Customer first and have turned-around customer satisfaction in any field you could be the right fit for this role.  - Master's degree in Management or related discipline.  - Minimum 5 years work experience in Customer Service or project management.  - Career break between 6 months to 2 years  - High energy with strong desire to achieve and proven capabilities of multi-tasking and working under pressure and deadlines.  - Strong abilities to build relationships and manage multiple stakeholders' interests.  - Open- and cross-culturally minded.  - Passionate, strong initiative, self-driven with commitment to succeed.  - Excellent written and verbal communication in English.  - Strong customer focus and drive to make an impact  - Excellent problem-solving, critical-thinking, decision-making, and influencing skills  - Good written and conversational English skills  - Excellent attention to detail  - Someone who has an experience of cultural transformation will be an added advantage.

Mumbai

Maersk - Customer Service Role - Back To Work - Returning Women Professional 

Maersk - Customer Service Role - Back To Work - Returning Women Professional  ,Job Description for Maersk - Customer Service Role - Back To Work - Returning Women Professional  in Maersk in  Mumbai for (4-8) years of experience. Apply Now!

Job Description for Maersk - Customer Service Role - Back To Work - Returning Women Professional  in Maersk in  Mumbai for (4-8) years of experience. Apply Now!