Job Summary :

The Director, Operations will be responsible for four primary portfolios for Lowe's Services India Private Limited's expansion into Bangalore: Real Estate & Facilities, Sourcing and Procurement; Operations / Admin; and Corporate Security and Safety.

This leader will manage teams responsible for establishing all appropriate policies and procedures to ensure the seamless operation of Lowe's Bangalore facilities and the safety of its employees and assets.

This leader will collaborate closely with multiple leaders in Lowe's Companies US corporate headquarters and Lowe's corporate facilities in Bangalore and serve as a key member of the Bangalore leadership team.

Real Estate & Facility Management :

- Responsible for management, operations and maintenance of Lowe's corporate office facilities and related support systems. Develops financial plans, contract project requirements and defines and manages service contract work for critical power, environmental and fire protection systems.

- The Director will be responsible for managing the planning, coordination, implementation and management of space planning, facility utilization and program management within Lowe's campuses.

- Responsible for delivering and maintaining consistent, quality service delivery, including services provided by third party contractors, while ensuring that Lowe's maximizes the use of its corporate facilities. This position will be responsible for space planning; office furniture procurement, inventory and installation; and workplace design.

Sourcing & Procurement :

- Responsible for leading a team of sourcing & procurement specialists who conduct general market research into potential suppliers, product specifications and resources.

- Responsible for conducting supplier analysis, evaluating potential suppliers, managing the overall supplier qualification process, creating sourcing plans, generating requests for proposal, and evaluating and recommending purchasing and sourcing decisions.

- This team will negotiate and manage vendor agreements in partnership with the business and legal.

Operations / Admin :

- Responsible for managing the coporate services provided by Lowe's Banaglore: employee transportation program; cafeteria and food services; housekeeping, employee travel, corporate event management; international visitors; administration of employee relocations, reception / front desk managment, office supply and stationary procurement; etc.

Corporate Security & Safety :

- Responsible for developing and administering the corporate security and safety policies for Lowe's Bangalore facilities, workplace - extensions-, corporate special events, and expat programs in alignment with Lowe's US policies and all regulatory and legal requirements.

- Supervises the Corporate Security Manager and is responsible for business continuity plans (BCPs); disaster planning; and Fire Evacuation / Emergency Situation planning. Maintains a strong working relationship with the local Fire/Police/EMS agencies.

Essential and Core Responsibilities :

Essential Responsibilities :

Business Influence :

- Develops and maintains strong relationships with business units stakeholders and demonstrates the value-add provided by the Operations functions

- Collaborates with and influences stakeholders in driving completion of tasks meeting the desired quality level and project timeline

Project Management :

- Builds and maintains project plans by identifying issues and opportunities, forming hypotheses, utilizing analysis, synthesizing conclusions and creating concrete plans

- Works independently, with limited direction, to achieve and exceed results

- Leads or facilitates multiples teams and stakeholders through project activities

- Develops and maintains an in-depth knowledge of Lowe's operations

- Manages project and training plans and monitors and reports on progress and results

- Recommends trade-offs and communicates point of view for making difficult decisions related to resource constraints and priorities

People Leadership & Resource Allocation :

- Provides guidance and leadership to Facilities and Admin Manager and team, Corporate Security Manager, and Sourcing and Procurement Specialists

- Allocates the work among the resources based on prioritization of activities and anticipates and guides the team through obstacles to accomplish work

- Develops objectives and goals for all direct reports. Develops and coaches resources and conducts performance reviews

Core Responsibilities :

Builds collaborative, cross-functional relationships; hires, trains, and develops talent for growth opportunities; delegates tasks and decisions; fosters open dialogue amongst team members; works closely with employees to set goals and provides open feedback and coaching to drive performance improvement

Manages functional responsibilities to meet customer and business needs by translating business plans into tactical action items; communicates goals and objectives; oversees work assignments; aligns team efforts; builds accountability for and measuring progress in achieving results; identifies and addresses improvement opportunities

Competencies Needed :

Functional Competencies :

Project Planning & Governance :

- Develops comprehensive project plan to deliver outstanding results on time and on budget; Leads the team in effective deployment of project activities, reporting, governance structure, and methodologies; Drives communications and visibility such that team never wonder about the status of the project; Accountable for project completion, and other critical steps.

Process improvement methodology :

- Has significant expertise related to process improvement and is knowledgeable on standard business processes. Has an understanding of latest trends and successful innovations that could be implemented.

Presentation Development & Impact :

- Develops presentation goals and strategy; Storyboards effective presentations and training material and delegates; Strong ability to manage logic flow in presentations; Develops creative strategies for communicating complex ideas; Delivers presentations with strong impact and clarity.

Problem Solving :

- Confidently and efficiently addresses key issues before they become a material problem; Leads team in developing problem solving framework and solutions; Identifies and proposes solution expansion opportunities.

Core Competencies :

Building and Managing Diverse Relationships :

- The ability to relate well to a wide variety of people of diverse backgrounds, opinions, and experiences. This includes being open to differences up, down, across, and both inside and outside of the organization.

- This also includes skills in building diverse networks, quickly finding common ground, and being respectful of others. Proactively builds relationships with key personnel and seeks to understand their personal interests, goals, etc. Genuinely builds friendships / professional trust-based relationships.

Creating the New and Different :

- The ability to develop creative ideas and question conventional approaches. This includes reevaluating current approaches and suggesting and/or implementing new ideas, looking into the future to create innovative and unconventional solutions, and working with others to generate multiple ideas. This also includes being comfortable working in a changing environment.

Communicating Effectively :

- The ability to effectively develop and communicate one's perspectives and ideas. This includes the ability to convey a compelling message, engage the audience, and adapt the message, delivery, and point-of-view based on the audience's real-time or anticipated reactions.

- This also includes eliciting questions, participation, and buy-in from the audience. Is able to create excitement and change others' point of view. Is comfortable speaking professionally and in social situations. Avoids - talking over- others and ensures that comments are on target and additive. Is comfortable discussing topics with a more senior audience.

Understanding the Business :

- Knowledge of the changing landscape of the industry and/or respective categories of spend including issues that affect the operations of his/her business and organizations. This includes knowledge of competitors and organizational strategy. This also includes the ability to serve as an internal expert on one or more technical issues.

Getting Organized :

- The ability to use organizational skills for purposes of planning and decision-making. This includes developing and communicating objectives, timelines, assignments, and goals. This also includes the ability to scope projects, orchestrate multiple activities at once, and use resources efficiently across functional areas within the enterprise.

Getting Work Done Through Others Advanced :

- The ability to select and manage the best talent for a job or role. This includes the ability to get the most and best out of people by leveraging their strengths, setting and communicating goals, measuring accomplishments, holding people accountable, and giving useful feedback. This also includes delegating and developing others, keeping people informed, and providing coaching for today and for the future.

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