Loan Operations Manager - Commercial Banking

Wholesale Lending Services - Operations Manager

Location - Bangalore / Mumbai

Job Description

Wholesale Lending Services

This team is responsible for booking, funding and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products. The team also handles loan servicing processing such as loan research and maintenance, loan payments, advances and terminations. Collateral functions include loan documentation preparation, documentation review, releases, image scanning and documentation storage. Specialized functions include special credits processing, letters of credit and specialized loan and agency handling. Key loan systems used include Loan IQ, ACBS and VLS.

Job Description:

This position is responsible for providing leadership and managerial oversight and support transaction servicing for commercial loan products and services.

General Responsibilities:

- Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations.

- Involved in setting direction, policies, and guidelines for the team.

- Establishes and implements risk control processes and operational business models.

- Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.

- Responsible for team member development, talent management and succession planning.

- Provides mentoring, training and assistance to new and existing team members.

- Assists in the creation and implementation of departmental procedures.

- Conducts team and individual meetings with staff members.

- Prepares and facilitates performance review discussions.

- Monitors sick/personal/vacation days of team members.

- Sets team performance standards using key metrics and monitors the team's overall performance against goals set.

- Handles performance issues within the team.

- Recruits, interviews and recommends new hires.

Qualifications

- A minimum of five years financial services or loan operations experience is required

- Previous management/leadership experience in an operations setting

- Excellent oral and written communication skills

- Must have strong organization skills with the ability to prioritize and manage a variety of tasks

- Must have strong customer service aptitude with the ability to resolve problems and escalated issues

- Excellent interpersonal skills, including the ability to influence and lead a diverse group of people

- Experience in training and motivating other individuals

- Strong analytical, problem solving and judgment skills

- Commercial loan operations experience preferred with knowledge of industry and regulatory requirements

- Experience with loans systems such as Loan IQ, VLS or ACBS is preferred

- Ability to work overtime as needed to support the team and ensure critical work is performed.

Note - It is a Night Shift role. Candidates who are looking for a career growth in a challenging work environment can apply.