Head HR at Accent Manpower Pvt Ltd
Views:54392 Applications:1119 Rec. Actions:Recruiter Actions:152
Learning & Development Executive - Training Delivery - IT/BFSI (8-30 yrs)
Position Title: L&D Manager (Training Delivery)
Based at: Dubai
Reports to: Director / General Manager
Role
He/ She will be a part of a dynamic work force at our Dubai office. He/ She shall create and deliver end-to-end training programmes for internal as well as external customers. Be working across a range of service-oriented industries and will be directly and fully responsible for providing effective and efficient services to all our clients.
Responsibilities
- The incumbent will Conduct Training Need Analysis in areas of customer service, conflict management, behavioral skills, frontline management, and material management.
- Work with training team and clients to design/customize training program and create training material.
- Deliver trainings in classroom and on-the-job formats
- Conduct service audits and performance assessment.
- Assess the viability of trainings through a combination of pre and post assessment tools.
- Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities.
The Person
- He/she should have a pleasant personality with fluent communication skills.
- Experience in training in areas of customer service, conflict management, behavioral skills, frontline management, and material management trainings.
- Must be a result oriented, entrepreneurial and performance driven individual with a learner focused approach.
- Capable of conducting trainings in various environments including classroom, web ex, on the job.
- Comfortable with training a versatile audience from frontline to management level.
- Have excellent interpersonal skills.
Education and Industry Exposure:
- Graduates/ Post Graduate with experience in imparting training across sectors/ division and class.
CTC Range: USD 1.5 - 2 Lac p.a
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.