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Managing Director at Vertex Corporate Services
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Leadership Role - Banking/Item Processing Operations (14-16 yrs)
Position: Leadership Position - Banking/ Item Processing Operations
Role :
- Manage the institutions Item Processing operations in India with accountability for revenue and profitability
- Have ownership of staffing model for the site, resource planning and budgetary allocations
- Ensure SLA adherence for all functions under Item Processing Service
- Deliver on client benefits through innovation and improvements
- Actively use process improvement methodologies to streamline existing processes
- Solve complex issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality
- Hire, manage, and develop high performing teams
- Build domain expertise across team
- Support new initiatives through creation of proposal material and client discussion documents
Requirements :
- 14-16 yrs of experience in banking operations, with good knowledge of item processing
- Handled operations with span of 250-300 FTEs across multiple locations
- Knowledge around process excellence initiatives (Six Sigma, Lean, benchmarking, specific initiatives and best practices). Certification as a six sigma black belt would be a plus.
- Strong problem solving abilities
- Energetic, cooperative and pleasant personality with good people management skills
- Strong influencing and negotiation skills also required to agree on targets, challenge unreasonable demands and set expectations in an amicable and collaborative manner
- Flexibility to work across multiple time zones
- Excellent written and verbal communication skills
Location : Delhi/NCR
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