Lead - Training - BPO

Salary Range: 7-15 LPA

ACCOUNTABILITIES & RESPONSIBILITIES:

ACCOUNTABILITIES ACTIVITIES:

Training Needs Analysis and Training Calendar:

- Liaison with Operations and other functions to identify training

needs and schedule relevant interventions

New Hires Training:

- Conduct New Hires Training for all new staff within

Refresher and Soft Skills Training:

- Plan, coordinate and conduct classroom programs or on-job instructions as per requirement. Participate in improving VOC Scores. Training quality to be measured by upward movement in VOC scores.

Brand Training and Offers Training:

- Organize Brand Trainings based on Sales plan. Plan, coordinate and conduct New Offers training for all AOMs and ensure all staff are subsequently trained. Training quality to be measured by store performance.

Content Development:

- Develop or assist in content development activity locally / nationally

Process Compliance and Reporting

- Ensure Process Compliance awareness at stores. Timely submission of MIS as required