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31/10 Sanjeev Maheshwari
Founder & Principal Associate at rFactor Consultants

Views:6869 Applications:57 Rec. Actions:Recruiter Actions:0

Lead - Quality - Black Belt - Service Industry - IIM/ISB/MDI/FMS (5-7 yrs)

Delhi/NCR/Noida Job Code: 389735

Position Description :

- The Position Holder is expected to lead a team of Quality Analysts, and audit different checkpoints in the entire customer life cycle. H/She will be responsible to highlight defects, areas of improvement on a regular basis. H/She will be responsible for meeting various stakeholders and identify and implement action plans basis the audit findings.

Job Description :

- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes

- Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements

- Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements

- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

- Ensuring Internal and External Quality metrics are being met

- Problem solving and developing innovative solution

- Assisting Special Projects and performing other duties as assigned

- Driving ROI / Value Added approach

- Manage the Quality Team and allocate responsibilities

- Conduct regular Audits and Checks on the team and Quality Assurance

- Maintain Schedule of the daily routine, Prepare MIS and other reports

Knowledge & Skills :

- Strong engagement, communication, presentation and inter-personal skills

- Should have good documentation skills - Word, Excel, Power Point & Visio

- Six Sigma Green Belt Trained/Certified

Attitude & Behavior :

- Ability to work with big/emerging and established brands

- Goal oriented relentless hunter

- Ability to wear multiple hats- sales/service/retention

Experience :

- Minimum 2 year experience as AM/ TL Quality, and overall 5+ years in service industry.

- Percentage in 10th and 12th must be 80% and above.

Qualification : Premier MBA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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