About Company :

It is India's go-to destination for everything home.

They love homes. They believe that homes aren't just made of only four walls, they are built and beautified with passion. It's a place where love, care, and the never-ending relationships foster. After all, home is where the heart is. They choose to surround ourselves with things that transform houses into homes and we know you'll want to do the same.

They believe in offering a lifestyle that infuses style, luxury, comfort, and most importantly, making homes a truly personal abode. Their endeavor is to help you bring alive every corner of your home

Location: Mumbai

Experience: 8 - 9 Years

Function: BPO/Customer Service

Vacancy: 1

Job Description :

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution. Ensures employees have appropriate training and other resources to perform their jobs.Responds to and resolves employee relations issues expressed by team members.

Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Addresses disciplinary and/or performance problems according to company policy.

Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

Assists the manager with daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Works as a member/leader of special or ongoing projects that are important to area/process improvement.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives.

Uses appropriate judgment in upward communication regarding department or employee concerns.

Competencies

Communication Proficiency.

Customer/Client Focus.

Leadership.

Organizational Skills.

Performance Management.

Problem Solving/Analysis.

Technical Capacity.

Working Days: 6 Days a Week (10:00 AM to 7:00 PM)

Job Nature: Full Time

Salary offered: 11 - 13 LPA

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