Lead - Client Service - BFSI

Job Description

Hiring for Lead -Client Relationship Manager

Experience :6-12 Years

Shift : Day Shift

Salary:Upto 18 LPA

Work Location : BKC

Qualification :

MBA in any stream

Required Skills and Experience :

Minimum of 3 - 5 years of experience in a Contact Center or Support Desk environment

Demonstrated customer and/or technical support experience

The ideal candidate will have previous customer support experience for a financial services company

A good team player with the ability to work on their own initiative

Proactive, great listening and problem solving skills, and clear verbal communication

Job Responsibilities :

Manage team of 4-5 customer care associates and oversee each associate- s case load

Collaborate effectively with global customer care staff, as well as product, data, relationship managers, and salespeople in our offices across the world

Serve as an integral member of our global Relationship Management team by providing client

Support during the on boarding process and supporting clients through your expertise on product features, functionality, and work flow

Communicate effectively and professionally with customers to resolve questions and issues

Escalate product, technical, and data issues to relevant departments with sufficient information ina timely manner

Utilize client experience to inform and drive new product features and marketing campaigns and collateral

Foe more details Call me on 022-49856803

Ambika D
Sr.Recruiter-Team lead - PES HR Services