One of the leading service organization is looking for a seasoned leader who would be responsible to head the operations and service delivery for one of their telecom clients.  Areas of Responsibility :  - Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement.  - Plan and review the people, Infra, Technology requirements with the transition team in order to finalize the target delivery model  - Provide resources to the transition team to finalize the process definition & documentation, ensures sign off across all processes in scope in order to finalize the To-Be process  - Co-ordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Create career development & succession planning for direct reportees, reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.  - Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability

Bangalore

Lead - Client Operations & Services 

Lead - Client Operations & Services  ,Job Description for Lead - Client Operations & Services  in Endeavour Systems in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Lead - Client Operations & Services  in Endeavour Systems in  Bangalore for (10-16) years of experience. Apply Now!