Upgrade to Pro Member
Lead - Channel Support Claims - Telecom (13-15 yrs)
Key Responsibilities :
Channel Management
- Manage the channel partners & their claim settlement
- To work closely with S&D channel, hand hold them for service policy and claim settlement
- To identify objectively dealer claims on DOA, Damages etc
- To create process to resolve these claims expeditiously
- To monitor and review Service Performance of different states vis a vis Channel satisfaction scores and ensure corrective action is initiated in case of any deviation .
- Use help of automation to speed up claim process
- Communicate effectively with dealer channel on claims process and on educating on reliance claims policy.
Criteria :
- Must have after sales service experience from a reputed electronic or telecom firm.
- Must have experience in Channel management
- Minimum of 13 + years of experience in handset BIX or operator based company.
- Should have managed a claims process
- Should have worked in Channel management role
- Must have experience in telecom products
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
