Manage the overall efficiency of store operations with respect to customer service, Retail standards, inventory and manpower to achieve business topline.
Key responsibilities:
Store Operations:
- Finalize and drive store level sales to achieve the budgeted topline and bottom line
- Analyze brand / category performance with the Territory Concept Managers to ensure the right product mix for the store
- Ensure adequate facilities, store ambience and services for staff and customers
- Create effective checks to track utilization of store expenses
- Ensure adherence to retail standards
- Regularly review stock status and monitor timely replenishments (from warehouse to the store)
- Implement and adhere to the SOPs for all retail operations
- Track and minimize shrinkage, damage and pilferage within norms
- Supervise the store cash management as per SOPs
- Drive the Retail Sales of Gift Vouchers on the floor
- Ensure compliance to statutory regulations for the store
- Monitor and track competition for benchmarking and to initiate counter strategies
- Initiate BTL activities and also ensure new customer acquisitions and retention of TIC customers
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