Sales manager sets short term and long term sales and customer relationships targets aligned with the unit’s overall sales targets. Sales manager leads the sales process and sales team to achieve the sales targets by coaching and developing the sales team.

Responsibilities and Key Activities:

Customer relationship management:

- Accountable for developing KONE’s position and customer base in the market

- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.

- Approves and follows up customer plans for strategic and core1 in his/her area

- Identifies and builds relationships to key decision makers, potential new targets and influencers

Sell:

- Accountable for leading the Sales process

- Accountable for ensuring results (orders, contracts, profitability and market price development)

- Sets sales targets according to market potential and FL unit guidelines

- Ensures sales result from his/her team short and long term

- Ensures the correct value propositions by his/her team

- Executes and advises pricing guidelines for his/her area

- Approves tenders and orders above sales persons limits

- Utilizes global processes and tools for local benefit

Leadership / People management:

- Leads and coaches the sales team, manages the performance of the team

- Ensures adequate resources to achieve the short and long term targets

- Develops the competences of the sales team

- Selects/appoints local team members to manage the strategic / core 1 customer relationships

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