Position- Team Manager,Knowledge Management

Location-Gurgaon

Client- Captive unit of a leading global Consulting firm.

Eligibility Criteria- 8years+ experience in professional services firm environment with exposure to knowledge management or research with reputed firms and more than 3 years of experience in team handling.

Education-Candidates with MBA from premier/leading B schools would be preferred.

Position Responsibilities and Duties;

- Provide direct, day-to-day management of the Knowledge Associate team and broad coaching and mentoring of the Gurgaon-based Knowledge Specialists (currently 12 people)

- Ensure timely, zero-defect completion of responsibilities and duties

- Define deliverables, incorporate PA expectations & direction

- Prioritize and set deadlines

- Review work, provide feedback, ensure quality control

- Drive continuous operational improvement and excellence

- Improve and streamline processes, reports, tools (internally, within KM and PA)

- Identify, codify and share best practices across the Knowledge Associate team

- Set team and individual goals, design and track corresponding metrics

- Proactively resolve problems, remove roadblocks, escalate issues as needed

- Develop a high-performing, customer-oriented team culture

- Build relationships with Practice Area and Knowledge Management customers to understand priorities, gather feedback, and provide regular updates

- Develop professional development plans, provide coaching/training/growth opportunities, recognize accomplishments

- Design compensation and incentive systems (with HR), drive performance management processes

- Deliver semi-annual performance reviews, recommend ratings

- Shape and grow the team over time to align with Knowledge Management, Practice Area and Client's objectives

- Develop ongoing dialog with key stakeholders to understand future and changing needs

- Adapt role definitions and organizational structure accordingly

- Lead recruiting, training and induction efforts

- Act as part of the Client's leadership team; involved in steering and implementing on-the-ground office operations

- Serve as an advocate for the entire Knowledge Management team; ensure integration with other teams in the office (including the Asia Knowledge Specialists)

- Perform other related duties as assigned or as responsibilities dictate

To apply for the above position and to get more details, interested and eligible candidates please send your updated CV to sonali@beansrecruitment.com