Urgent Opening in Leading Telecom Operator for the position of Key Account Manager (KAM)

Position: Key Account Manager

Salary Range: 7-12 LPA

Designation: AM

Location: Gurgaon

Age: 30 years max

Job Description:

- Handling top 100 large accounts of interns of all lines of business i.e. Data, Postpaid mobile( voice & data), Dongle and Fixed line

- Driving the business through handling a team of 10 FSE's including one TL of enterprise partner.

- Target and penetrate key prospects and influence decision-makers to understand technology and articulate the value proposition to customers.

- Responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling mid & large segment accounts and taking care of their entire range of telecom requirements across all data & voice solutions.

- Identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

- Handling day-to-day customer management operations and provides timely resolution for customer issues and complaints. Required to regularly interface with the client and take account of any changes in customer needs.

- Responsible for practicing effective relationship management, especially for clients requiring data solutions to nurture associations.

- Managing key customers and building long-term relationships leading to increased business for

- Managing difficult customers competently while ensuring no customer churns

- Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions Know-how, Technical Domain Knowledge.

- Developing, training and motivating the team on timely basis on the various technology developments and ensure the performance of the staff is of a high standard.

For further details call Harsha at 8697317405 or Apply ASAP

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