Head - Talent Acquisition & Talent Management at Karvy Computer Share Pvt Ltd
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Karvy - Manager - Quality - Green Belt Certified (8-10 yrs)
Brief Job Description:
Process Governance :
- Understand the end to end process flow and ensure process maps and workflows are in place and validated regularly
- Own the validity & accuracy of data and information available in BPM
- Identify and mentor top down improvement projects basis Process Governance reviews
Process Improvement :
- Identify and mentor improvement projects, Identify and mentor Risk, End Customer Experience & Business impact projects
Identify and mentor cost efficiency projects, drive ideation and execution of ideas and Support & promote Innovation
Metrics Management :
- Ensure metrics & reporting activities are seamless & Review Data Collection Plan for any gaps
- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
- Drill down on any CTQ slippages and Drive metrics aligned towards business outcomes
Stakeholder Management :
- Connect with relevant stakeholders on a regular basis
- Promptly address any process gaps and stakeholder priorities
- Gain a seat on the table and insure participation on key initiatives of the LOB assigned
Strategic Initiatives :
- Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
- Initiatives inclusive of (but not limited to)
Educational/Professional Qualification :
- Any Graduate/Post Graduate/ Indian statistical Institute (ISI) graduate/association
- Knowledge of SAS JMP- .
- Green Belt/Black Belt Certification
Competencies/ Skills Required :
- 8 to 10 years of overall experience and Should have prior experience of minimum 3 years in mentoring GB & BB projects.
- Six Sigma Green Belt certification
- Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)
- Understanding and working knowledge of off shoring industry specifically Financial Sector (Investment Banking, Capital Markets)
- Quality background (Six Sigma, Lean, Kaizen) with implementation experience
- Experience in delivering six sigma and lean trainings.
- Strong communication and interpersonal skills.
Salary range - 12-14 LPA
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