Brief Job Description:

Process Governance :

- Understand the end to end process flow and ensure process maps and workflows are in place and validated regularly

- Own the validity & accuracy of data and information available in BPM

- Identify and mentor top down improvement projects basis Process Governance reviews

Process Improvement :

- Identify and mentor improvement projects, Identify and mentor Risk, End Customer Experience & Business impact projects

Identify and mentor cost efficiency projects, drive ideation and execution of ideas and Support & promote Innovation

Metrics Management :

- Ensure metrics & reporting activities are seamless & Review Data Collection Plan for any gaps

- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

- Drill down on any CTQ slippages and Drive metrics aligned towards business outcomes

Stakeholder Management :

- Connect with relevant stakeholders on a regular basis

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Strategic Initiatives :

- Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

- Initiatives inclusive of (but not limited to)

Educational/Professional Qualification :

- Any Graduate/Post Graduate/ Indian statistical Institute (ISI) graduate/association

- Knowledge of SAS JMP- .

- Green Belt/Black Belt Certification

Competencies/ Skills Required :

- 8 to 10 years of overall experience and Should have prior experience of minimum 3 years in mentoring GB & BB projects.

- Six Sigma Green Belt certification

- Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

- Understanding and working knowledge of off shoring industry specifically Financial Sector (Investment Banking, Capital Markets)

- Quality background (Six Sigma, Lean, Kaizen) with implementation experience

- Experience in delivering six sigma and lean trainings.

- Strong communication and interpersonal skills.

Salary range - 12-14 LPA

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