The Asst. Manager - Customer Capabilities is responsible for supporting Customer Service process design and governance including functional requirements, initial design sessions, testing and implementation of Global Customer Service processes and ongoing governance and change control. The candidate will also have responsibilities of end to end project management including coordination of cross-functional resources (Commercial, Finance, IT, CLS, Supply Chain partners, Customer Service, QA) to drive critical Customer Service projects.   - Lead deployment of Customer Service global processes  Partner with the Regional Process Standardization Lead to align with Customer Service global processes  Supports the definition and mapping of the future state CS processes  Conduct gap analysis to understand difference between current and future state CS processes for all Business Segments  Support the development of new processes in relation to new capabilities/technology introduced  Facilitate process design workshops as needed  - Lead critical Customer Service projects end-to-end  Develop local approach in consistency with Regional direction for critical Customer Service projects  Execute consistent and transparent project management following Flawless Project Execution (FPX) methodology or DMAIC or Lean.  Develop and own Project Charters   Constitute and lead core team with cross-functional resources engagement  Facilitate regular project updates and reviews: Track & report on project status  Manage interdependencies across work streams (Culture, Talent, Process, Technology, Finance- ) and ensure coordination of work  Lead execution of project plan and instill rigor and discipline in project execution  - Play a lead role in managing the change to ensure smooth transition to new ways of working  Prepare Standard Operating Procedures (SOP) & Work Instructions (WI)  Develop a transition plan including training, education & communication  Prepare business continuity plan   Required Minimum Education: MBA  Required Years of Related Experience: 4-6 Years   Preferred Minimum Education: MBA  Required Knowledge, Skills and Abilities  - Knowledge of Customer Service/Sales Order Management processes and integration impacts with Invoice to Cash finance processes, Supply Chain Planning processes; commercial sales processes  - Knowledge of external customer channels and distribution models  - Work well in a dynamic environment, and be able to recommend and implement process improvements.  - Work independently and handle multiple tasks and teams simultaneously.  - Must be able to communicate clearly and concisely, both verbally and in writing, across all levels within all business functions.  - Create and utilize strong partnerships with cross-functional partners and work in a team environment.  - Experience in project management, execution & change management following Process Excellence methodologies & tools of Lean or DMAIC or FPX  Preferred Knowledge, Skills and Abilities:   Experience of leading high impact Supply Chain projects  Global acumen to Customer Service processes  Understanding of Logistics/Supply Chain Planning processes  e-Commerce Supply Chain process knowledge  Knowledge of SAP SD module

Mumbai

Johnson & Johnson - Assistant Manager - Customer Capabilities - Customer Service 

Johnson & Johnson - Assistant Manager - Customer Capabilities - Customer Service  ,Job Description for Johnson & Johnson - Assistant Manager - Customer Capabilities - Customer Service  in Johnson & Johnson in  Mumbai for (4-6) years of experience. Apply Now!

Job Description for Johnson & Johnson - Assistant Manager - Customer Capabilities - Customer Service  in Johnson & Johnson in  Mumbai for (4-6) years of experience. Apply Now!