1. Overall 15+ years of experience in IT industry.
2. Direct domestic customer facing experience.
3. Familiar with MS technology offerings.
4. Consulting services business engagement for enterprise customers or consulting on enterprise services.
5. Min 5+ years senior level People management with program / delivery experience.
6. People management role
Primary Job Functions
Business - Delivery Management: CPMs oversee the structuring of consulting engagements and support contracts to ensure they are properly scoped to meet the customerís requirements and profitably. CPMs directly review and approve the largest, most complex and high risk engagements and contracts. CPMs support, coach and enable their direct reports to ensure they apply similar insights to engagements and contracts that donít grant direct CPMoM interaction. CPMs also ensure that EMs and PDRMs review the current portfolio of engagements and contracts regularly to ensure delivery is on track within approved scope or that scope changes are properly handled (scope change requests, contract add-ons, etc). CPMs ensure that all legal, fiscal and personnel policies such as ESAP approvals, time conformance, engagement length, client invoicing, T&E, etc, are honored.
CPMs oversee achievement of several scorecard and key performance indicators directly or through collaboration with other roles in services, sales and marketing. These include Contribution Margin, Delivery Excellence Index, and CSAT.
Management: As a Manager of Managers, CPMs regularly perform one on ones with EMs and conduct performance reviews and career development discussions at least twice a year. They provide feedback on management competencies and coach EMís on improving team effectiveness, quality, timeliness and cost-effectiveness of customer and internal deliverables. CPMs ensure their EMs develop their management skills through active participation in Management Excellence events, training, mentoring and communities. CPMs also develop their own management skills through active participation in Management Excellence events, training, mentoring and communities.
As team managers CPMs regularly perform 1:1s with Individual Contributors who report directly to them (EMs, PjMs), conduct performance review and career development discussions at least twice a year. They provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables and coach them regularly. CPMs are responsible for monitoring and taking necessary actions regarding Work Group Health, Commitment Adoption and commitment execution for their teams.
Leadership: Communicates business, customer and partner realities across Microsoft. Clearly articulates the Microsoft Services mission, goals and strategies to all audiences helping them understand how they play a part in continued success. Demonstrates sound judgment in tough commercial and personnel situations. Acts as a role model and encourages continuous personnel and organizational improvement
Customer/Partner Satisfaction: As a Manager of Managers, CPMs support, coach and enable EMs to convincingly drive Delivery Excellence through customer satisfaction activities (Conditions of Satisfaction, Service Delivery Plans, etc.) and behaviors (responsiveness, delivery on promises, raise issues early, etc.) for their teams. They take ownership of and resolve escalations as necessary, and always respect the Services Sales Managerís overall customer relationship for services and the ATU Managerís overall customer relationship for Microsoft. CPMs ensure that EMs and Architects review and contribute (as
appropriate) to Account Plans (APs), Services Growth Plans (SGPs), Services Delivery Plans (SDPs).
Do you want to directly review and approve the largest, most complex and high risk engagements and contracts? Do you like ensuring that customer expectations are clear, captured and delivered on, and support the team in meeting / exceeding them? Do you enjoy providing feedback on management competencies and coach managers on improving team effectiveness, quality, timeliness and cost-effectiveness of customer and internal deliverables?
The Consulting Practice Manager (CPM) is responsible for leading teams of service professionals toward profitable and sustained high-quality delivery of services to customers.
Manages the supply and delivery of a Services Practice (Geography, Service Line or Industry).
Solely focused on Delivery Management including group and team management, resource and bench management, deal structure and profitable delivery supervision, customer and partner satisfaction
Oversees Engagement Managers (EMs), Project Managers (PjMs) and Architects.
- 15+ years related experience.
- Direct people management skills are required.
- BS/BA or MBA degree.
- Competency in Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Developing People,
- Enabling Change, Optimizing Resources & Budgets, Setting Goals & Expectations
Please send your resume to firstname.lastname@example.org