About Jaypore.com :  - Jaypore is an online platform for contemporary Indian handmade apparel, jewelry, and home d- cor. Working with artisans, collectives, and designers from across India, we curate products that are rooted in traditional processes but fit in with contemporary lifestyles all over the world.   - We discover the best designs from artisans and craftsmen from all over India, and deliver them at exceptional value to our members.   - We focus on products that are handmade and handcrafted, celebrate traditional Indian techniques in a contemporary setting, offer high-quality craftsmanship and are unmistakably local designs that feel at home anywhere in the world. Our products include home decor, accessories, jewelry, apparel, gifts, vintage items and more.  Role and Responsibilities :   - Develop and implement strategies, processes, tools to continuously improve customer satisfaction  - Set up workflow/process within the team to ensure all customer tickets are adequately tracked, acted upon and monitored.  - Take full responsibility for the incident, problem management and customer escalation activities.  - Ensure adherence to pre-determined SLAs agreed with customers in responding to customer queries  - Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications  - Manage communication between various teams within Jaypore to ensure all tickets are closed without any delays and meet customer's expectations.  - Setting the strategy and policies for the use of customer data and drive the customer proposition on how we use that data.  - Implement dashboards and provide monthly reports to track the progress made including metrics and measures for customer support operations.  - Build a world class customer support team to provide the highest levels of customer satisfaction by offering high-quality support to Jaypore customers.  - Train and Develop the staff to be self-sufficient and independent in resolving customer queries and requests  Preferred Experience :  - E-Commerce Experience is must  - Excellent written and verbal communication skills  - Start-up mindset  - Excellent in making strategy and implementing them  - Excellent Customer Service Orientation

Delhi NCR

Jaypore - Deputy General Manager - Customer Relations 

Jaypore - Deputy General Manager - Customer Relations  ,Job Description for Jaypore - Deputy General Manager - Customer Relations  in Jaypore eCommerce Pvt. Ltd. in  Delhi NCR for (8-12) years of experience. Apply Now!

Job Description for Jaypore - Deputy General Manager - Customer Relations  in Jaypore eCommerce Pvt. Ltd. in  Delhi NCR for (8-12) years of experience. Apply Now!