Account Manager

(Please Make a Note if your EXP is into IT Services accounts management, If exp into BFSI,CAPTIVES.

Should be working for IT based service company/product is must)

1. Position Title - Accounts Manager

2. Desirable qualifications - Mandatory - B.Tech / B.E./MCA Desirable - MBA/PGDM/PGDBA or equivalent degree from leading institutions

3. Experience - 3-4 years of experience in Account Management / Customer Engagement Management in IT/Engg Services organizations

4. Role - Key Responsibilities

- Deliver the revenue and the gross margin targets for the account

- Drive the overall sales revenues and increase strategic value of the Services and solutions within an account

- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines

- Build & maintain executive relationships with the nominated accounts to increase the organization’s visibility & operate as key business contact within accounts for all business related issues

- Serve as a focal point for customer services issue escalation.

- Manage closure on customer support issue to maintain high levels of customer satisfaction and loyalty with customers.

- Provide timely and accurate forecasting, as well as reporting on completed deals.

- Prepare monthly forecasts for sales reviews with the sales management team.

- Responsible for revenue collections

- Monitor, support and improve delivery and operational parameters of the account

5. Soft Skills Required

- Strong interpersonal, verbal and written communications skills

- Self driven, self-discipline, organized, and focused in conducting account management tasks.

- Excellent negotiation, mediation and conflict management skills.

- Excellent presentation and articulation Skills.

- Ability to guide others through complexity, ambiguity and uncertainty

6. Experience & Tech/Domain Skills Required

- Experience in working in/with IT/IS services/engineering services companies in account management

(Desirable – Experience in working with Captive/MNC customers in India)

- Tech-savvy, should be aware of various technologies (Java, Microsoft, Open Systems, SAP, Infra Mgmt, Engineering, BI/DW) and have good understanding of IT/IS/Engg Services

- Good domain skills in one/more domains worked in (e.g. Finance/Banking/Insurance/Healthcare/Retail /Manufacturing/Hi-Tech)

- Good at MS Office, Excel & Powerpoint

7. Posting - Delhi (Gurgaon) or Mumbai/Pune, but should be open to travel

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.