IT Business Analyst - BPO/Insurance/IT

Objectives of Job :

- To assist and support projects and initiatives by providing effective, value added and sustainable solutions

- To work independently within minimal guidance and be self-driven

- To work closely with the business in order to gather and analyse requirements; while ensuring that all processes, procedures, requirements and solutions are accurately documented to enable superior levels of reporting and knowledge capture

- To liaise with other divisions as required

- To complete all assignments including all project deadlines and deliverables, troubleshooting and problem resolution and conflict management

- To undertake process excellence review work, Business Analysis and Process designing

Duties and Responsibilities :

- Works with business partner to elicit high-level requirements and capture business needs

- Creating, analyzing, and validating detailed business functional specifications.

- Manages ongoing relationship with business partner to drive satisfaction with IT

- Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions

- To complete all assignments including all project deadlines and deliverables, troubleshooting and problem resolution and conflict management

- Support projects, by active participation in Process designing, Process Transition & Transformation whenever required

Qualification, Experience, Technical and Functional Skills :

- 4 to 8 years experience

- 3 to 5 years experience in an IT BA role

Broad IT domain experience in two or more of the following IT areas :

- Applications Development,

- Project Management,

- Process Improvements,

- Maintenance and Support

- Strong skills in working with relational databases and SQL

- Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner

- Exhibit good knowledge of Microsoft Office( Excel, Visio) and other applications.

- Great knowledge of IT processes and willingness to constantly update knowledge.

- Good knowledge of SAP BW or SAP FI is mandatory

- Knowledge of SAS will be an advantage

- Knowledge in Actuarial topics will be an advantage