Sound knowledge of Back Office WFM, experience on WFM tools like NICE, VERINT, ASPECT would be an added advantage; quickly understand the business and Documents client organization's direction, structure, business processes and requirements. Researches client organization's industry and competitive position. Assists in the collection and consolidation of required information and data, Identifies strengths and weaknesses and suggests areas of improvement. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution,   Knowledge:  - Knowledge of Back Office WFM, experience on WFM tools like NICE, VERINT, ASPECT would be an added advantage  - Knowledge of Business Reporting and MIS  - Knowledge of Revenue Forecasting and Variance Analysis  - Knowledge to identify issues, track them, report and resolve them in a efficient manner.  - Knowledge to deliver informative, well-organized presentations and understands how to communicate difficult/sensitive information tactfully.  Skills & Ability:  - Excellent verbal and written communication skills are required to communicate with clients and business unit heads.  - Must be Detail oriented and have ability to extract and analyze data.  - Must be extremely good in excel modeling skills.  - Should be able to work under pressure.  - Should be able to proficiently use a computer.  - Strong Customer Service Skills and Phone/E-mail Etiquettes is essential.  Responsibilities:  - Managing a team comprising of MIS & Command Center employees.  - Real time monitoring of the WFM tool  - Understanding and analyzing key business segments/operations  - Tracking business, operational and financial KPI's for each segment  - Client Profitability Analysis  - Business Reporting & MIS  - Management Decision Making Support  - Revenue Forecasting and Variance analysis  - Other ad Hoc analysis to aid executive management, business units and operations  Education Qualifications:  - Graduate or an equivalent post graduation  Additional Requirements:  - 2-5 years relevant experience in business analysis / financial analysis

Bangalore

ISGN - Assistant Manager - Work Force Management 

ISGN - Assistant Manager - Work Force Management  ,Job Description for ISGN - Assistant Manager - Work Force Management  in ISG NovaSoft Technologies in  Bangalore for (2-7) years of experience. Apply Now!

Job Description for ISGN - Assistant Manager - Work Force Management  in ISG NovaSoft Technologies in  Bangalore for (2-7) years of experience. Apply Now!