International Retail Product Manager - Bank

Job Title : International Retail Product Manager

Job Purpose :

Launch and maintenance of product, process & service delivery for the international retail branches and subsidiaries

Key Deliverable :

- Enhance product features and introduce value added services on an on-going basis to maximize customer satisfaction & achieve growth in international retail deposit book.

- Initiate process changes / enhancements as & when required to reduce TATs, comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction

- Provide channel training & channel support

- Monitor consistently, Competition activity in the Product/Propositions being offered in the market place.

Responsibilities :

- Responsible for product design of Current/Saving Accounts for International Branches & Subsidiaries

- Product & Process Design

- Service Delivery Set-up - Branch & Self Service

- Development of standardized framework of offering across geographies

- Co-ordination with International Branches & subsidies for customization & launch of new features & benefits

- Co-ordination with Legal, compliance, marketing, technology & operations for launch of features & Benefits

- Continuous monitoring of customer and market trends for product re-vamp / enhancement

- Business Analytics & MIS

- Performance Measures

- Performance indicators Measure

- Volume of business Total book growth and number of new customers acquired

- Product New Features & Benefits launched

- Customer centric improvement Timely completion of projects and impact of enhancements/ customer satisfaction as defined by business.

- Product awareness Regular Training of all stakeholders

- Query & customer service issues Number of Escalations resolved within TAT.

Salary range - 10-12 LPA