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24/08 Sushila Jain
Senior Manager - Leadership Hiring at Teleperformance DIBS

Views:6256 Applications:268 Rec. Actions:Recruiter Actions:33

Intelenet - DGM - Mortgage Operations (12-16 yrs)

Mumbai Job Code: 607567

- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.

- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.

- Develops strategic & tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices.

- Conducts dip checks of parameters that impact performance & data integrity.

QUALIFICATION (Education): Graduate from a recognized Institute or University in any discipline.

DESIRED YEARS OF EXPERIENCE: 11-13 years

DESIRED INDUSTRY EXPOSURE: Minimum 7+ years of work experience in BPO/Call Centre and 5+ Years in Mortgage Services, Should have managed span of 200+ FTEs

DESIRED ROLE EXPOSURE: - Ability to handle large operations.

- Demonstrated team/client handling skills in the past.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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