Roles & responsibilities:  - Handle customer queries coming in via email and phone calls.  - Probe & understand the queries and provide necessary & telecast information/resolution to the customers.  - Ensure customer queries are resolved in the best way possible.  - Make calls to the customers when necessary & follow up with all concerned for closure of issue within SLA.  - Solve complex seller support issues and share best practises.  - Set the structure for building a strong Seller Support Team as per company's strategy and goals.   - Design & publish reports and Analysis.  Skills & Qualifications:  - Excellent communication skills both written and spoken  - Good listening Skills & excellent Problem solving skills.  - Demonstrated passion for delivering a positive Customer experience, and maintain composure in difficult situations.  - Ability to effectively and efficiently complete difficult goals or assignments.   - Can adapt well to changing circumstances, direction, and strategy.  - The ideal candidate will have a strong background in customer service team management and supervision, ideally in a similar environment.  - Analytical approach to initiate process correction and formulate new processes to enhance customer experience.  About Us:  Instamojo is a tech startup based out of Bangalore, that helps individuals and small businesses collect payments on the web/mobile with no or minimal technical integration, super-easy on-boarding process, a beautiful and intuitive UI/UX and in built e-commerce tools.   Backed by an amazing bunch of investors like Kalaari Capital, Blume Ventures, 500Startups, Rajan Anandan & more, Instamojo solves a real world problem using a clear revenue model. This has led to a successful hockey-stick growth in the past 18-months. We are looking for talented folks to join in this mission.

Bangalore

Instamojo.com - Seller Support 

Instamojo.com - Seller Support  ,Job Description for Instamojo.com - Seller Support  in Instamojo in  Bangalore for (1-3) years of experience. Apply Now!

Job Description for Instamojo.com - Seller Support  in Instamojo in  Bangalore for (1-3) years of experience. Apply Now!