Infosys BPO - Sr Operation Manager - HRO

JD :

- Handle a team of 100-150 employees along with the APMs and Team Leads

- Manage a large process/workgroup independently

- Ensure compliance to client SLAs and design strategies to exceed client expectations

- Meet Revenue targets set for the process/workgroup

- Effective client relationship management

- Implement and drive Operational Excellence

- Drive transformational projects

- Mentoring and coaching APMs and Team Leads to effectively manage People, Operations and client.

Skills required :

- Ability to manage large teams across multiple locations

- Excellent Peoples person, should have ability to connect with people across all levels

- Good Communication skills

- Strong Analytical ability

- Excellent Presentation skills

- People management skills

- Good client communication and interfacing skills; Need to be perceived as owners of the process by the client

- 15 years Full time Education with MBA

Ashwini Nanjappa