Job Title / Designation : VP - Teleservicing  Location : Noida  Reporting To : National Head - Client Servicing  Job Summary :  - This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.  Goals :   - Grow the business in terms of top line & bottom line  - Develop & execute annual operating plan - revenue & cost planning and forecasting  - Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level  - Setup a system that delivers high customer retention  - Improve the efficiency & effectiveness of customer complaints resolution system  - Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team  - Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight  Skill Sets :  - Data analytics  - Customer focus & service orientation  - IT savvy & process orientation  Experience :   - 9-12 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization   Qualifications : MBA or equivalent  About the company :   IndiaMART.com is India's largest online B2B marketplace for Small & Medium Size Businesses, connecting global buyers with suppliers. The company offers a platform & tools to over 1.4 million suppliers to generate business leads from over 6.5 million buyers, who use the platform to find reliable & competitive suppliers. The company has over 2400 employees located across 40+ offices in the country. Its existing investors include Intel Capital and Bennett, Coleman & Co. Ltd.  IndiaMART.com offers products that enable small & medium size businesses generate business leads (online catalogs/store-fronts), establish their credibility (third party verified trust profile) and use business information (finance, news, trade shows, tenders) for their business promotion.   IndiaMART.com has won numerous awards and significant nominations over the years, which include coveted Red Herring Award and Emerging India Award respectively among others. The company has also been widely covered by media for its pioneering role in promoting SME business in the country.

Delhi NCR

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IndiaMART.com - VP - Teleservicing 

IndiaMART.com - VP - Teleservicing  ,Job Description for IndiaMART.com - VP - Teleservicing  in Indiamart in  Delhi NCR Others for (9-12) years of experience. Apply Now!

Job Description for IndiaMART.com - VP - Teleservicing  in Indiamart in  Delhi NCR Others for (9-12) years of experience. Apply Now!