Job Summary:  - Person has to plan call center strategy and execute by either building our own inbound call centers / Contact Centers or outsourcing.  Tasks:  - Strategy formulation to ensure world class quality of service and best customer satisfaction  - Work flow management to ensure best call experience to callers  - Identify key matrices and ensure continuous improvement  - Cost management by improving processes and building efficiency  - Managing relationships with call center point of contacts or vendors to ensure SLAs  - Quality audits, random sampling to dipstick on the performance  - Training, as demanded by company, to trainers in call centers  - Technical bridge between company and call centers for all developments  Skill Sets:  - Excellent verbal, written communication and presentation skills.  - Competency in MS Office especially Excel & PPT.  - Should understand technology know how.  - Analytics driven thought process.  - Should posses a Business Acumen.  Experience:  - Managing call center operations  - Should have worked on C-SAT improvement.  Qualifications: 60 % above in both 10th and 12th with Good academics.

Delhi NCR

Indiamart - Business Manager - Call Center Operations 

Indiamart - Business Manager - Call Center Operations  ,Job Description for Indiamart - Business Manager - Call Center Operations  in IndiaMart InterMesh Ltd in  Delhi NCR for (3-6) years of experience. Apply Now!

Job Description for Indiamart - Business Manager - Call Center Operations  in IndiaMart InterMesh Ltd in  Delhi NCR for (3-6) years of experience. Apply Now!