Incident/Problem Management Analyst - IT

Incident/Problem Management Analyst

Exp: 3-7 Yrs.

Work Location : Hyderabad

Holding valid US B1 Visa is Preferred

Key Skills : XML/WebServices/CRM Support/PL SQL

Work Hours : 4:30 pm to 1:30 am

Salary : max, 5 - 7 lakhs per annum

Work Will Include:

- Develop new support processes and refine processes already in place to ensure accuracy and promote quality

- Coordinate with various IT teams to drive the resolution of critical incidents

- Maintain knowledge base of known systems issues, identify potential work-around

- Support critical go-live activities when new systems or functionality is deployed

- Provide after-hours on-call support as part of rotational shift

Qualifications :

- Looking for a resource from Application Support background with a good techno-functional knowledge about any enterprise domain. (eCommerce, Communication/Media & Broadcasting domain will be preferred)

- 2+ years of development, operations, system administration, in large enterprise environments.

- Testing experience will be and added advantage.

- An undergraduate degree or equivalent experience (information systems, computer science or other IT related major preferred)

- Good understanding of ITIL/Six Sigma process and ITIL certification will be an added advantage.

- Past experience in supporting business critical applications from an Operations perspective

- Strong written/verbal communication skills. An aptitude for technical writing & the ability to quickly distill technical jargon into clear & concise executive communications is a must

- The candidate must be skilled in troubleshooting and problem-solving. A strong analytical background is required

- This position demands the ability to think creatively to quickly identify downstream impacts & workarounds to issues affecting business processes. A broad technical background is an advantage

- Excellent communication skills are must.

Madhusudhan