Job Description – Training Manager

IFMR Rural Finance (www.ruralfinance.ifmr.co.in) is a technology-process company which licenses out its KGFS Brand along with the required technology, processes and tools to build community focused small financial institutions that serve remote rural communities in defined geographies (typically two Districts of India). While the licensees (KGFSs) are not banks themselves, like regular banks they operate through branches located inside remote villages and have the ability to offer comprehensive savings and loan services to both, individual consumers as well as local businesses and local governments. But, unlike regular banks, these institutions also offer a full range of financial services (savings, loans, investments, insurance, risk management, pensions) and use an internally developed wealth management approach that is an integral part of the manner in which they serve the local community – they even had to write their own textbook for this – Financial Engineering for Low Income Households (Financial Engineering for Low Income Households).

The organization thus far has 6 licensees which, between them, reach 12 Districts and serve about ~ 500,000 families in three States of India (Tamil Nadu, Uttarakhand, and Orissa). In order to support the rapid growth plan of the existing licensees as well on-boarding of new licensees in new geographies, we are looking to expand out our Wealth Management, Risk Management, Technology and Training teams.

Training Manager

The position will be part of the Training team and report directly to the head of training team. Incumbent will be responsible for the design of training content, delivery of training to the licensee staff, assessing effectiveness of training content and delivery and creation of certification programmes for the frontline staff of the licensee.

Responsibilities

- Creation of training content to make Wealth Managers understand concepts related to finance and financial products

- To design learning material, quizzes and certification programmes for the Licensee staff

- Delivery of training to the Licensees’ Training Managers and other staff of the Licensees

- To work closely with the Licensees’ Training Managers for content creation, delivery and continuous assessment of training needs

- Interact with the Licensee leadership to understand training needs and gaps in existing content

- Measuring training effectiveness using various tools and techniques and improve the quality of training content and delivery constantly

- Liaison with Product, process, wealth management and technology teams to create simple and effective training content

- To proactively understand process gaps from audit reports and other transactional data and train Wealth Managers to improve process efficiency

- Interact with Licensee’s training managers and Wealth Managers to obtain feedback on the training content and delivery and improve on the same on a continuous basis

- To identify various ways in which Wealth Managers can be trained in addition to conventional methods of class room training

Requirements

- Bachelor’s degree with a strong interest in the field of training

- Master’s degree is preferred

- Minimum 3 – 5 years’ experience in the field of training. Experience in the field of banking / finance is preferred

- Functional knowledge of e-learning and online learning portals is preferred

- Should be passionate about training and interacting with people

- Energetic, self-motivated, flexible, independent personality who is interested in rural development and passionate about making a difference

- Should be able to read, write and communicate fluently in Hindi / Tamil. Multiple languages a plus.

- Must be willing to travel in rural India.

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