IDFC Group - Operational Excellence

Position Code: 00001093

Objective:

- Drive business excellence across the Bank's businesses

Key Responsibilities:

- Help set up the business excellence department for the bank

- Drive the quality culture across the organization

- Train & create awareness among key stakeholders about operational excellence and quality tools

- Strengthen process robustness by implementing different operational excellence concepts (i.e. Six Sigma, Lean Manufacturing, TQM, Kaizen)

- Co-ordinate and drive improvement initiatives in a structured manner.

- Partner with various department heads and process owners.

- Drive standardization across the organization with emphasis on Daily Work Management.

- Build organizational capabilities in understanding and usage of quality tools.

- Increase awareness of total quality management and employee participation in various qualities of initiatives

Candidate Profile:

- Possesses minimum 7 - 10 years experience in operations and last 3-5 years in operational/ business excellence function

- MBA/MBA equivalent

- Should posses Process & Operation expertise in Financial Services.

- Should have a certification in TQM/ Six Sigma/ Lean Manufacturing/ TQM, Kaizen and have been a implementor of the same

- In-depth knowledge and experience in Implementation - Migration & Transition.

- Quality Excellence.

- Project conceptualization & Planning.

- Business Process Management.

- Strong analytical and research skills. Ability to identify areas in need of improvement and to make viable recommendations for system and operational/procedural changes.

- Strong communication and customer service skills.

- Good analytical skills and ability to think innovatively.