Manage & drive the Service Excellence vertical for smooth process and regulatory compliance, conduct process, products, systems and behavioral trainings, vendor quality audits and improvement, drive automations for higher efficiency, drive ISO 9001:2008 compliance in the circle so as to achieve quality targets for SD function across all verticals.  Responsibility :  - To drive transformation project roll outs to achieve efficiency as per timelines set by corporate.  - To ensure audits as per the audit calendar & process document to achieve compliance and the external audit scores as per target & ATR’s to be completed as per timelines  - To ensure compliance against laid down ISO norms to maintain sustenance of the ISO certification (ISO 9001:2008) ongoing basis for all SD processes  - To identify opportunities for process automation to increase efficiency, TAT, CSAT and reduce revenue leakage and manpower requirement every month  - To supervise training program roll outs to achieve capability building by the specified timelines

Mumbai

Idea - Service Excellence Head 

Idea - Service Excellence Head  ,Job Description for Idea - Service Excellence Head  in Idea Cellular Ltd in  Mumbai for (10-16) years of experience. Apply Now!

Job Description for Idea - Service Excellence Head  in Idea Cellular Ltd in  Mumbai for (10-16) years of experience. Apply Now!