Broad KRA parameters:  - Identify, drive & lead process initiative; quality projects.  - Initiate & lead process improvements.  - Drive high impact improvement projects.  - Responsible in establishing & driving quality quality culture in the organization.  - To engage with business as a mentor & champion of Quality; identify in consultation with business owners, quality projects & lead in delivery of these projects.  - To accelerate workplace & business process transformation by engaging breakthrough methodologies to enhance quality in products, services, process etc.  Key activities under Financial perspective:  - Facilitate number of agreed projects as per the time plan  - Define the MOS and Annualized financial impact - business case & signoff   - Timely execution and delivery of project benefits  - Optimize cost through manpower rationalization, automation & engage with process re-engineering.  - Meet collection targets through call centre, skip tracing & leads.  Business Capacity Building:   - Nurture Replication, Sustainance of End to End projects - identification to facilitation  - Involve the relevant functions and eliminate wastes in all forms through applying - Total Employee Involvement and Total Waste Elimination principles  - Whilst driving improvement projects, coach, mentor & impart 'quality' trainings; knowledge Management  - Lead change management deployment projects.  - Process integrations & drive cost efficiency.  Customer Perspectives:  - Ambassador to promote Quality Agenda among all the functions along with stakeholders  - Conduct reviews and involve business groups, relevant stakeholders for direction setting and appreciation   - Adherence to SLM & escalation reduction.  Desired Qualifications and Experience:  Hard Skills (Educational qualification, work experience & training/ certifications):  Must Have:  - Formal Six Sigma certification of Black Belt  - Analytical skills and experience on Project/Change Management  - Process Management  Good to have:  - Engineering graduation, Management graduation  - Any certification in the Improvement methodology viz ISO, TQM, Six Sigma, COPC, PMP, Lean, Business Assessment framework etc  Soft Skills (Behavioral & Personality traits):  - Customer focused and Positive, go getter attitude  - Appetite to lead & engage with people  - Good interpersonal skills - connect with confidence - seniors, peer and subordinates  - Ability to Co-ordinate with functions, process and technology  - Good written and spoken communion skills  - Logical thinking and creative bend of mind  - Patience and ability to challenge

Mumbai

ICICI Bank - Quality Manager - Quality Improvements 

ICICI Bank - Quality Manager - Quality Improvements  ,Job Description for ICICI Bank - Quality Manager - Quality Improvements  in ICICI Bank Ltd. in  Mumbai for (1-6) years of experience. Apply Now!

Job Description for ICICI Bank - Quality Manager - Quality Improvements  in ICICI Bank Ltd. in  Mumbai for (1-6) years of experience. Apply Now!