HR Manager - IT/BPO/KPO/BFSI

Job Description:

Internal Stakeholder management and Business Partnering:

- Interface with various department heads locally and address the different Employee Relations/ HR Generalist needs on a regular basis.

- Implement HR programs in the client groups in order to maintain a healthy work environment.

- Work with the business leaders to monitor and address attrition issues.

- Develop and manage different metrics and analytics for business leaders in order to help them with people trends.

- Develop and implement innovative programs, processes and solutions for achievement of business objectives

- Support & facilitate the Performance Management / Talent Management agenda across teams.

- Publish periodic statistical reports/ dashboards concerning personnel-related data as needed by the business groups.

Employee Engagement and Interaction:

- Conceptualize the employee engagement drivers for the business groups, keeping in mind the business needs, organization priorities and overall HR Strategies.

- Develop and maintain a robust employee communications plan.

- Ensure that the employee queries are handled in a timely and professional manner.

- Work with the Employee Relations Team for a seamless execution of all ER initiatives.

- Maintain a healthy organizational climate by different employee specific interventions, proper grievance management and openness in the system.

- Carry out different employee specific events and other calendared activities with the help of different teams.

- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

- Manages all internal investigation and disciplinary processes related to employees/ people issues.

- Implement appropriate actions to raise employee satisfaction levels and ensure regular two-way feedback is undertaken with employees.

Improving Process Efficiency:

- Develop HR processes and procedures and maintain/update existing procedures. Develop and/or implement company policies.

- Develop & manage HR policies, programs.

- Develop & manage the company intranet site with information about policies, job duties, working conditions, queries on the appraisal process & opportunities for promotion and employee benefits.

- Work with the IS team to develop necessary systems and tools for the organization.

- Implement annual HR programs such as performance reviews, promotions, succession planning, and action plans.

- Improve organizational design and structure, provide change leadership and management coaching, as well as design and deliver management training

Improving Internal Efficiency:

- Manage, coach and develop the HR team and serve as a mentor to other HR professionals.

- Identify training needs & recommend employees for focus training of team members.

- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employee relations.

Desired Profile of the Candidate:

Job Criteria:

- 8-12 years of experience

- Currently working as an Assistant Manager/ Manager

- Should have handled a large span of employees (1000+)

- Should have people management experience

- Should have worked in a large reputed BPO / KPO / IT / Financial Services company

Key Skills:

- Strong verbal and written communication skills

- Interpersonal skills

- Managing in a customer centric dynamic environment

- Employee Engagement

- Performance Management

- Grievance handling

- Attrition management

Interested candidate may send in their resumes for the further process. Should you need more clarifications, please feel free to call.

Shankar
Human Resources
Mobile: 098416 08808