HR Leader - Shared Services - Retail/Auto/Manufacturing/Industrial

HR Leader - Shared Service - 12-18 Years

Role

Manages the delivery of Human Resources employee service lines within a moderately sized geographic region. Ensures services are delivered in compliance with local and regional legislation and company policies.

Manages the overall, day-to-day Human Resources employee service lines delivered within a The region, in support of the broader company's business objectives, which may include compensation administration, benefits administration, employee mobility, payroll administration, an employee on boarding and other related employee service lines.

Partners with global human resources global service line delivery leaders to ensure consistent delivery and alignment of processes and procedures.

Maintains a broad understanding of employee service line strategies, policies, procedures and the applicable legislation impacting the region.

Monitors and assesses metrics and Service Level Agreements (SLA- s), monitors legislative compliance and takes action to ensure all requirements and agreements are met within the region.

Manages the annual financial and operating plan for the region and monitors performance.

Uses key performance metrics to define and develop continuous improvement initiatives for services delivered within the region; aligns with key human resources and business partners on the implementation of various employee service initiatives and improvements.

Manages customer interfaces and assesses customer satisfaction in order to support positive internal and external customer relationships and improve satisfaction levels.

Coaches and mentors direct reports; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports.