Reliable Manpower Services (RMS)
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HR Business Partner - ITES (6-10 yrs)
Job Title / Designation - Human Resource- Business Partner.
Department name: Human Resources
Department Role: To improve Employee engagement (PMS) & relations, to manage Climate & culture creation leading to superior E sat, drive Change management, Talent development/succession management, Partner with Business to develop a culture of openness and fairness, Provide strategic insights to business for business efficiencies.
JOB ANALYSIS / SUMMARY –
Roles and Responsibilities
Key Result Areas
1.Retention Management
2.Culture building
3.Fair and Objective Performance Management
4.Impact on Business efficiencies
5.E-sat enhancement
Key Performance Indicators
1.Annual Attrition
2.Business feedback & floor health
3.Establishing new metrics
4.Cost savings & Lean initiatives
5.Final E-sat scores
JOB SPECIFICATION -
Required Educational Attainments (Degrees, Certificates etc)
Post Graduate in Management Studies
Required Skill Sets (Technical/Behavioral)
1.Good understanding of the BPO/KPO business
2.Very Good Communication Skills
3.Proven experience in managing the Line HR set up for a BPO/call center
4.Proven experience of handling change management & Executive counseling
5.Strong domain exposure from a People engagement tools & techniques
Required Attributes (Vision, Strength, Personality Trait, Certain Aptitude)
1.Ability to communicate clearly (verbal/ non-verbal)
2.Smart and Presentable
3.Should display Out of the Box thinking capability
4.Should have high levels of resilience- ability to push back
5.Have excellent peer/perception management skills
6.Should have sound mentoring philosophy & Mature head
Required Experience - 6-10 years, preferably in BPO/Call centers
Additional and Special Requirements
Should have handled a similar HRBP role in one of the previous assignments.
Please send your resume to aanchal.gupta@reliablemanpowerservices.com
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