JOB SPECIFICATION -

Required Educational Attainments (Degrees, Certificates etc)

1.Post Graduate in Management Studies

Required Skill Sets (Technical/Behavioral)

1.Good understanding of the BPO/KPO business

2.Very Good Communication Skills

3.Proven experience in managing the Line HR set up for a BPO/call center

4.Proven experience of handling change management & Executive counseling

5.Strong domain exposure from a People engagement tools & techniques

Required Attributes

1.Ability to communicate clearly (verbal / non-verbal)

2.Smart and Presentable

3.Should display Out of the Box thinking capability

4.Should have high levels of resilience- ability to push back

5.Have excellent peer/perception management skills

6.Should have sound mentoring philosophy & Mature head

Required Experience

6-10 years, preferably in BPO/Call centers

Please send your resume to withika.shiwani@reliablemanpowerservices.com