Title : Manager   Department : Training and OD & PM  Reporting to : AGM - OD&PM  Location : Hyderabad   Employment Type : Permanent   Position Summary :   - Help improve and build the Organization Development & Performance Management culture and vision in the process. Develop/implement training programs for BPM/Contact Centre personnel within the Process.  - Serve as an effective business partner to the OD &PM Team, supporting the development, implementation and delivery of Learning Solutions.   - Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team.  Roles and Responsibilities :   Customer related :  - Lead and direct the training culture and vision in the process  - As a Business Leader, support the overall business strategy for the Process  - Develop/implement training programs for contact center personnel within the Process  - Support the Business Leader by providing development to the Process Leadership Team in order to deliver business objectives  - Serve as an effective business partner to the Central Learning Team, supporting the development, implementation and delivery of Learning Solutions :  - Manage training programs and the learning experience for learners for the process  - Support behavioral development programs  - Design learning strategies to fill needs as identified through analysis and in partnership with the Process Leadership Team  Financials related :  - Manage Learning programs within the budget allocated  - Provide cost efficient solutions  People related :  - Recruit, hire, train, manage, appraise and develop a team of trainers to enable them to progress effectively  - Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching  - Supervise the day-to-day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results  Process related:   - Develop evaluation and validation instruments to collect and interpret data, assessing organization needs and training program effectiveness  - Identify skill and knowledge requirements for Processes through analysis of data from multiple sources  - Ensure that feedback programs provide Agents/Advisors with guidance to correct problems  - Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate  - Actively pursue self-improvement opportunities  Education & Experience :   - Minimum of a Bachelor's degree or equivalent.   - Training related certifications will be an added advantage.   - MBA in HR is preferred   Desired Skills and Abilities :   Knowledge :  - Knowledge of Adult Learning principles  - Expertise in TNA processes  - Knowledgeable in various Learning Practices practiced within the industry  - Basic understanding of Content Development.  - Strong background in Customer Service industry (BPO background preferred).  - Knowledge of healthcare process will be an added advantage  - Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems.  - Excellent Team Manager  - Good judgment and the ability to express thoughts clearly and simply  Skills :  - Strong understanding of computer basics (Windows, Excel, Word, Email and Internet)  - Proven client relationship skills  - Well-developed consultancy skills  - Delivering and facilitating learning and development interventions  - Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials  - Ability to design and evaluate learning material - create a facilitators guide and participants material to support technical programs  - Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment  - Results driven to achieve key objectives at a corporate and site level  - A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions  - Excellent interpersonal, organization and time management skills  - Excellent listening, oral, and written communication skills  - Exemplary facilitation and platform skills. Excellent training and organizational development skills  - Superior interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals  - Demonstrates an understanding of adult learning theories  - Ability to develop original training content as well as modify and incorporate off-the-shelf materials for HGS specific needs  - Ability to support, motivate and inspire a team  - Capability of handling mature audience( Managers and above) from various functions and diverse business situations and problems  Attitude :  - High level of enthusiasm and ability to engage a group of individuals  - Positive outlook towards challenges and problem-solving  - Self-driven and Assertive  - Enthusiasm, drive, flexibility and creativity at work  Criteria :   Educational qualifications :   Minimum of a Bachelor's degree or equivalent. Training related certifications will be an added advantage. MBA in HR is preferred   Experience (years) :   - Minimum work experience of 4 years in Training/Operations with at least 2 years in managing a training team   Certifications (Technical / Non-technical), if any :   - Applicable Training and Development qualifications strongly preferred   - Applicable telecom networking & communication qualifications/experience strongly preferred  - (Rotational Shifts) Majorly day or afternoon, but can rotate to night shifts

Hyderabad

Hinduja Global Solutions - Manager - Business Training/OD  & Performance Management 

Hinduja Global Solutions - Manager - Business Training/OD  & Performance Management  ,Job Description for Hinduja Global Solutions - Manager - Business Training/OD  & Performance Management  in Hinduja Global Solutions in  Hyderabad for (4-6) years of experience. Apply Now!

Job Description for Hinduja Global Solutions - Manager - Business Training/OD  & Performance Management  in Hinduja Global Solutions in  Hyderabad for (4-6) years of experience. Apply Now!