Hinduja Global Solutions - Deputy Manager - Operations

WOMEN CANDIDATES ONLY

Key Responsibilities:

- Handling client calls, Escalating issues/concerns and updating the client with process advancements and initiatives.

- Working closely on making decision of the process through process improvement projects.

- Reviewing the Balance score card progress of the process.

- Actively participate in operations and management decision making.

- Perform regular Team huddles and Skip level meetings to ensure that high level of regular, timely communication exists within the team.

- To do post quality assessments and to generate Quality Analysis Reports of the process.

- To identify the areas of improvement for team members and to ensure or impart the required training.

- Training and supervising lean concepts in the day to day work.

- Work with Cross-Functional Teams to ensure that both internal and external customer needs are met

- Conduct appraisals

- Mentor and coach team members with potential for growth/development

- Identify potential candidates for succession planning and create development pathway for them

Desired Profile:

- Women candidates only

- Should be willingness to work in night shifts.

- Candidates from US Healthcare background preferred.

Interested candidates, please apply or can call me at 9843548582